We are pleased to offer high quality food to EBT/SNAP customers at HALF the price in conjunction with our Double Up Food Bucks program (up to $75 match)! To avoid confusion and ensure that Food Hub producers and farmers get paid, we have updated our EBT Policy. With this new policy, staff hopes to resolve any issues and streamline the EPT payment process.
Customers who use EBT as their primary High Country Food Hub payment method are required to enter credit card or bank account information when creating a High Country Food Hub account. See "How To" Section below for instructions if you are a current EBT customer and need to update your account.
EBT payment and credit card payment (for items that are not EBT eligible) must be received upon pickup of order. It is the responsibility of the customer to have their EBT card and PIN number ready.
If the customer is not able to make their EBT payment at pickup,
Customer must have a credit card on file in order to pick up their order without EBT payment.
It is the customer's responsibility to follow up to make payment by the following Tuesday.
If payment is not received by the following Tuesday at noon, their payment method on file (credit card or bank account) will be charged.
Satellite customers: Food Hub staff will arrange EBT payment with satellite customers prior to pickup.
What if a customer has an unpaid balance from previous orders? It is the customer’s responsibility to settle up any unpaid orders. In the transition to this updated policy, if a customer has unpaid orders not received by Feb 11, 2025, the customer account will be inactivated until the unpaid balances are resolved. See "How To" Section below for instructions.
Please email [email protected] or call 828-412-0834 with any questions.
How To:
How to add a credit card or bank account info to your Food Hub account:
Log in to your account and click on the person icon in the upper righthand corner.
From the drop down menu that pops up, click "Account Information."
Click the "Credit Card" or "eCheck Account Info" tab. If you are accessing the website from your phone, you will need to click the menu icon next to "Account Info" for those tabs to appear.
How to check if you have an unpaid balance:
Log in to your account and click on the person icon in the upper righthand corner.
From the drop down menu that pops up, click "Account Activity."
Look at the "Unpaid Orders" balance that appears at the top. If a balance appears here, please call the Food Hub number at 828-412-0834 or email [email protected] or to resolve payment.
For more information about how to set up your account as a SNAP/ Double Up customer, please read our Double Up Food Bucks section on our FAQ page. Thank you for shopping local and supporting High Country farmers and producers!
Inclement Weather Policy
Effective January 6, 2025
At the High Country Food Hub, our staff and producers are dedicated to fulfilling your orders year-round, but inclement weather can create unpredictable road conditions. We want to ensure that our customers stay informed about potential weather-related impacts.
For the safety of our staff and producers, we may need to cancel items on your order if producers cannot deliver. We may need to change Food Hub pickup hours or cancel/delay satellite deliveries during inclement weather (snow, ice, heavy winds, flooding, etc).
We ask you to keep an eye on the weather forecast when placing orders and to check your email for updates from our team on pickup day.
Please note:
Customer accounts are charged on Thursdays
We will store all items in ideal conditions until pickup (fridge, freezer, etc).
Any satellite delivery fees for undelivered orders will be canceled.
Satellite Customers Please Note: If a Satellite delivery is affected, you will receive an email notification by noon on your scheduled pickup day. This message will include details about alternative pickup options to ensure you can still access your order.
Thank you for your patience and understanding as we navigate the challenges of inclement weather together!